We want you to be happy with your Arccaptain equipment.
How to return an item
If you need to return a product, start a return request or contact us with your order number and the reason for the return. Our team will confirm eligibility and explain the next steps.
Condition of returned items
Please return items complete and, where possible, in the original packaging with all accessories included.
Refunds
Once your return has been received and checked, we will process your refund to the original payment method. Your bank or card provider may need additional time to show the refund.
Damaged or faulty items
If your item arrives damaged or does not work as expected, see Damaged Items & Warranty.